Shipping policy
1. Shipping Locations
We are pleased to offer shipping to addresses across New Zealand.
2. Processing Time
- Order Processing: Orders are typically processed within 1 business day. Please note that orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods and Costs
- Standard Shipping: Details about standard shipping options, such as delivery times and costs. For example: Standard shipping typically takes 2-4 business days. Shipping costs are calculated at checkout based on your location and order size.
4. Delivery Times
Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- New Zealand: 2-4 business days for standard shipping; Rural delivery takes extra 1-2 working days
Please note that these are estimated delivery times and actual delivery may take longer due to unforeseen circumstances or delays caused by shipping carriers.
5. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the delivery location. Shipping costs will be displayed at checkout before you complete your purchase.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery.
7. Delivery Issues
If you experience any issues with your delivery, such as delays, damaged items, or missing packages, please contact us at favoriteco.co.nz@gmail.com as soon as possible. We will do our best to resolve any issues and ensure your satisfaction.
8. Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete when placing your order. favoriteco is not responsible for delays or issues resulting from incorrect or incomplete addresses provided by the customer.
9. Customs Duties and Taxes
For international orders, customs duties and taxes may apply based on the destination country. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on applicable fees.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Email: favoriteco.co.nz@gmail.com